Contactless Smart Cards, RFID, Payment, Transit and Security

Survey shows many UK shoppers still 'clueless' about contactless

Wednesday, March 30, 2011

A 1,000 consumer survey by card payments specialist The Logic Group has revealed that the majority of UK shoppers are “clueless” about contactless payments.

According to the survey, 21% of consumers think a contactless transaction is a payment made online and 18% think it’s a payment where no human contact is involved – i.e., using a ticket machine.


The survey also showed that a vast majority (80%) prefer to pay cash for items under £10, followed by debit card and finally credit card. Only 3% would opt for contactless.

When asked what the most important barriers to a cashless society were, 21% identified a sentimental attachment to cash as a key obstacle, whereas nearly half of all respondents identified paying for low value items and cash-reliant retailers as being the greatest barriers. Over a third cited security concerns and allowing people with no bank account to pay for goods, while eight percent of shoppers see no barriers at all to a cashless society.

According to The Logic Group, one of the key benefits of contactless payments is reducing queues at checkouts, which is still the most irritating element of the payment process for shoppers with over half (51%) of respondents expressing frustration caused by queues. Other shoppers taking too long to pay comes in a close second, followed by consumers twho are exasperated by self service checkouts taking longer than traditional checkouts.

Mark Kusionowicz, Marketing Director of The Logic Group, comments: “In the UK alone, it’s estimated that consumers make 22 billion cash payments a year, worth a total of £266 billion. However, over 80% of these transactions are for purchases of less than £15. This represents a huge opportunity for an alternative to cash that is faster, more convenient and more secure than notes and coins – and the emergence of contactless offers just this. However, there is clearly some work to be done in the industry to educate consumers not only to the benefits of contactless but also to what a contactless payment actually is. More positive though is that our survey presents a picture of a British public who are less sentimental than anticipated with regard to their attachment to hard cash.” [end] 

HSBC announced that it will begin the conversion to contactless technology this month, replacing all customer banking debit cards, according to ThinkMoney.com.

The bank will start to roll out the new contactless cards to existing customers whose debit cards are due to expire this month and then continue the process as cards expire. Customers who don’t want a contactless card can opt out by contacting their bank before their current card expires.

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A new survey from Motorola Solutions shows there is increasing interest from retail, hospitality and field service industries for mobile Point of Sale (mPOS) solutions, such as NFC payments and mobile loyalty programs, as a core strategy for improving customer service.

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A new survey from Euro Kartensysteme shows that Germans are starting to embrace the idea of contactless and NFC payments.

Out of 1,040 Germans aged 18-59, 43% responded that they would like to make contactless payments if given the opportunity, of which 58% percent would make their payments with a debit card card, 41% with a credit card and 50% with an NFC phone.

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survey conducted on behalf of MasterCard Worldwide by Harris Interactive reveals that U.S. transit riders are ready to kick cash to the curb in favor of contactless payments. Commuters also want to consolidate their mass transit tickets into one card that can be use across multiple transit systems.

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